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Help interpret cancellation charges for hotel booking


How do hotel cancellation, prepayment and currency changes combine?When booking a hotel via an opaque site, is there any way to increase the chances of getting free wifi?Hotel asking cancellation feeGerman hotel: Is a booking confirmation following a request binding? Charges and legal action mails.Hotel cancellation from booking.comBooking a “12 hour use” hotel room at the Incheon Airport Transit HotelHow to Help Hotel Amend a Booking?Will I be charged if the hotel cancelled the booking (on booking.com)?Cancellation fee for a hotel in Austria booked via phone callBooking date change difficult due to technical problems, who is liable?













5















Timeline of booking and cancellation charges



The above image is a screenshot of the cancellation and refund rules for a hotel booked through airbnb.com. It mentions "Strict: Free cancellation for 48 hours". Does that imply that 48 hours after the booking, there will be no refund, or does it mean that 48 hours before the check-in, there will be no refund?










share|improve this question



















  • 3





    I don't see how this is at all confusing: the timeline makes it 100% obviously clear that the 48 hours is counted from the reservation confirmation date.

    – Martha
    2 hours ago















5















Timeline of booking and cancellation charges



The above image is a screenshot of the cancellation and refund rules for a hotel booked through airbnb.com. It mentions "Strict: Free cancellation for 48 hours". Does that imply that 48 hours after the booking, there will be no refund, or does it mean that 48 hours before the check-in, there will be no refund?










share|improve this question



















  • 3





    I don't see how this is at all confusing: the timeline makes it 100% obviously clear that the 48 hours is counted from the reservation confirmation date.

    – Martha
    2 hours ago













5












5








5








Timeline of booking and cancellation charges



The above image is a screenshot of the cancellation and refund rules for a hotel booked through airbnb.com. It mentions "Strict: Free cancellation for 48 hours". Does that imply that 48 hours after the booking, there will be no refund, or does it mean that 48 hours before the check-in, there will be no refund?










share|improve this question
















Timeline of booking and cancellation charges



The above image is a screenshot of the cancellation and refund rules for a hotel booked through airbnb.com. It mentions "Strict: Free cancellation for 48 hours". Does that imply that 48 hours after the booking, there will be no refund, or does it mean that 48 hours before the check-in, there will be no refund?







bookings hotels airbnb






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited 3 hours ago









Martha

6942414




6942414










asked 11 hours ago









ShiSShiS

1526




1526







  • 3





    I don't see how this is at all confusing: the timeline makes it 100% obviously clear that the 48 hours is counted from the reservation confirmation date.

    – Martha
    2 hours ago












  • 3





    I don't see how this is at all confusing: the timeline makes it 100% obviously clear that the 48 hours is counted from the reservation confirmation date.

    – Martha
    2 hours ago







3




3





I don't see how this is at all confusing: the timeline makes it 100% obviously clear that the 48 hours is counted from the reservation confirmation date.

– Martha
2 hours ago





I don't see how this is at all confusing: the timeline makes it 100% obviously clear that the 48 hours is counted from the reservation confirmation date.

– Martha
2 hours ago










1 Answer
1






active

oldest

votes


















11














It means you can cancel the booking within 48 hours of making it and not be charged, if your checkin date is at least 14 days away.



Cancelling 48 hours after booking (but more than 7 days before the checkin date) you’d be charged 50% of the cost (plus the service fee).



Cancelling anytime 7 days or less before the checkin date, you’d receive no refund.






share|improve this answer























  • We have made booking on 14 March, 2019 and our check-in date is 22nd April, 2019? So, if we cancel on 30 March, 2019 will we receive full refund?

    – ShiS
    9 hours ago






  • 4





    No, to get a full refund you’d need to cancel by 16 March (ie within 48 hours of booking). If you cancel on 30 March you’ll receive 50% refund less service fees.

    – Traveller
    9 hours ago






  • 1





    The only ambiguity appears to be whether the 14 days are counted from the date of reservation or the date of cancellation.

    – MSalters
    7 hours ago






  • 1





    @MSalter I believe it’s counted backwards in hours from the date & time of the reservation checkin - see the screenshot in the OP’s question. Reservation confirmed at 1pm, the subsequent cut-offs also occur at 1pm. It’s quite clear in the screenshot that the OP can cancel up to 1pm on 15 April, after that they would not get a refund.

    – Traveller
    7 hours ago











Your Answer








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1 Answer
1






active

oldest

votes








1 Answer
1






active

oldest

votes









active

oldest

votes






active

oldest

votes









11














It means you can cancel the booking within 48 hours of making it and not be charged, if your checkin date is at least 14 days away.



Cancelling 48 hours after booking (but more than 7 days before the checkin date) you’d be charged 50% of the cost (plus the service fee).



Cancelling anytime 7 days or less before the checkin date, you’d receive no refund.






share|improve this answer























  • We have made booking on 14 March, 2019 and our check-in date is 22nd April, 2019? So, if we cancel on 30 March, 2019 will we receive full refund?

    – ShiS
    9 hours ago






  • 4





    No, to get a full refund you’d need to cancel by 16 March (ie within 48 hours of booking). If you cancel on 30 March you’ll receive 50% refund less service fees.

    – Traveller
    9 hours ago






  • 1





    The only ambiguity appears to be whether the 14 days are counted from the date of reservation or the date of cancellation.

    – MSalters
    7 hours ago






  • 1





    @MSalter I believe it’s counted backwards in hours from the date & time of the reservation checkin - see the screenshot in the OP’s question. Reservation confirmed at 1pm, the subsequent cut-offs also occur at 1pm. It’s quite clear in the screenshot that the OP can cancel up to 1pm on 15 April, after that they would not get a refund.

    – Traveller
    7 hours ago
















11














It means you can cancel the booking within 48 hours of making it and not be charged, if your checkin date is at least 14 days away.



Cancelling 48 hours after booking (but more than 7 days before the checkin date) you’d be charged 50% of the cost (plus the service fee).



Cancelling anytime 7 days or less before the checkin date, you’d receive no refund.






share|improve this answer























  • We have made booking on 14 March, 2019 and our check-in date is 22nd April, 2019? So, if we cancel on 30 March, 2019 will we receive full refund?

    – ShiS
    9 hours ago






  • 4





    No, to get a full refund you’d need to cancel by 16 March (ie within 48 hours of booking). If you cancel on 30 March you’ll receive 50% refund less service fees.

    – Traveller
    9 hours ago






  • 1





    The only ambiguity appears to be whether the 14 days are counted from the date of reservation or the date of cancellation.

    – MSalters
    7 hours ago






  • 1





    @MSalter I believe it’s counted backwards in hours from the date & time of the reservation checkin - see the screenshot in the OP’s question. Reservation confirmed at 1pm, the subsequent cut-offs also occur at 1pm. It’s quite clear in the screenshot that the OP can cancel up to 1pm on 15 April, after that they would not get a refund.

    – Traveller
    7 hours ago














11












11








11







It means you can cancel the booking within 48 hours of making it and not be charged, if your checkin date is at least 14 days away.



Cancelling 48 hours after booking (but more than 7 days before the checkin date) you’d be charged 50% of the cost (plus the service fee).



Cancelling anytime 7 days or less before the checkin date, you’d receive no refund.






share|improve this answer













It means you can cancel the booking within 48 hours of making it and not be charged, if your checkin date is at least 14 days away.



Cancelling 48 hours after booking (but more than 7 days before the checkin date) you’d be charged 50% of the cost (plus the service fee).



Cancelling anytime 7 days or less before the checkin date, you’d receive no refund.







share|improve this answer












share|improve this answer



share|improve this answer










answered 11 hours ago









TravellerTraveller

9,59811741




9,59811741












  • We have made booking on 14 March, 2019 and our check-in date is 22nd April, 2019? So, if we cancel on 30 March, 2019 will we receive full refund?

    – ShiS
    9 hours ago






  • 4





    No, to get a full refund you’d need to cancel by 16 March (ie within 48 hours of booking). If you cancel on 30 March you’ll receive 50% refund less service fees.

    – Traveller
    9 hours ago






  • 1





    The only ambiguity appears to be whether the 14 days are counted from the date of reservation or the date of cancellation.

    – MSalters
    7 hours ago






  • 1





    @MSalter I believe it’s counted backwards in hours from the date & time of the reservation checkin - see the screenshot in the OP’s question. Reservation confirmed at 1pm, the subsequent cut-offs also occur at 1pm. It’s quite clear in the screenshot that the OP can cancel up to 1pm on 15 April, after that they would not get a refund.

    – Traveller
    7 hours ago


















  • We have made booking on 14 March, 2019 and our check-in date is 22nd April, 2019? So, if we cancel on 30 March, 2019 will we receive full refund?

    – ShiS
    9 hours ago






  • 4





    No, to get a full refund you’d need to cancel by 16 March (ie within 48 hours of booking). If you cancel on 30 March you’ll receive 50% refund less service fees.

    – Traveller
    9 hours ago






  • 1





    The only ambiguity appears to be whether the 14 days are counted from the date of reservation or the date of cancellation.

    – MSalters
    7 hours ago






  • 1





    @MSalter I believe it’s counted backwards in hours from the date & time of the reservation checkin - see the screenshot in the OP’s question. Reservation confirmed at 1pm, the subsequent cut-offs also occur at 1pm. It’s quite clear in the screenshot that the OP can cancel up to 1pm on 15 April, after that they would not get a refund.

    – Traveller
    7 hours ago

















We have made booking on 14 March, 2019 and our check-in date is 22nd April, 2019? So, if we cancel on 30 March, 2019 will we receive full refund?

– ShiS
9 hours ago





We have made booking on 14 March, 2019 and our check-in date is 22nd April, 2019? So, if we cancel on 30 March, 2019 will we receive full refund?

– ShiS
9 hours ago




4




4





No, to get a full refund you’d need to cancel by 16 March (ie within 48 hours of booking). If you cancel on 30 March you’ll receive 50% refund less service fees.

– Traveller
9 hours ago





No, to get a full refund you’d need to cancel by 16 March (ie within 48 hours of booking). If you cancel on 30 March you’ll receive 50% refund less service fees.

– Traveller
9 hours ago




1




1





The only ambiguity appears to be whether the 14 days are counted from the date of reservation or the date of cancellation.

– MSalters
7 hours ago





The only ambiguity appears to be whether the 14 days are counted from the date of reservation or the date of cancellation.

– MSalters
7 hours ago




1




1





@MSalter I believe it’s counted backwards in hours from the date & time of the reservation checkin - see the screenshot in the OP’s question. Reservation confirmed at 1pm, the subsequent cut-offs also occur at 1pm. It’s quite clear in the screenshot that the OP can cancel up to 1pm on 15 April, after that they would not get a refund.

– Traveller
7 hours ago






@MSalter I believe it’s counted backwards in hours from the date & time of the reservation checkin - see the screenshot in the OP’s question. Reservation confirmed at 1pm, the subsequent cut-offs also occur at 1pm. It’s quite clear in the screenshot that the OP can cancel up to 1pm on 15 April, after that they would not get a refund.

– Traveller
7 hours ago


















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