Mryntu

I manage 20 software engineers which divide into 4 sub teams. Every team has good work standard and high-level of ownership except one. That team has one senior guy and three juniors. Every time there is a critical bug (impact the business,) this senior guy always pushes the work to next day by saying things like "I can't finish it today," "I will look into it tomorrow," "Do we really need it today?," or "How are we going to test that tonight?" Even when I told him I needed it now, he said he had something else to do and sneaked off when I was not there. He also told these juniors to push back work too.

Last week, I told them in a team meeting that I expect higher level of ownership. If they promise something, they should do it. If there is a critical bug, they must fix it even if they have to stay late.

Today, there is a critical bug and this senior guy said the same thing again - "I can't finish it today. I have a meeting with friends and I have to go." then he sneaked out while I was talking to my manager.

This is not the mentality I want my team to have. I plan to tell him that he has to change his work style or find a new job and wait for the answer. Is it too direct to do that? Is there an alternative way to deal with issues like this?

You seem to be confusing two things:

• Them working any amount of hours to meet unexpected or unplanned issues.




• Them being responsible and providing quality work in a predictable way.

Ownership is not about the team working the whole night to fit your promises to customers. Ownership is about knowing what's in the code, how it works, having a plan and being able to tell you how and when things will be done. Ownership is developers making the right decisions so the code works correclty not just tonight, but in the years to come.

Sorry if this is a bit rough, but I've had too many managers tell me variations off your post. More often than not it boils to:

• lack of clear mandate


• changing requirements


• short term focus


• constant urgency

Would you please elaborate, in the question on what you, as a manager, did to prepare those releases, empower your team, and how you listened to their feedback? Then we can talk about ownership.

Even when I told him I needed it now, he said he had something else to do and sneaked off when I was not there.

Today, there is a critical bug and this senior guy said the same thing again - "I can't finish it today. I have a meeting with friends and I have to go." then he sneaked out while I was talking to my manager.

In both of these examples, you refer to him as sneaking off, but by your own words he told you that he wasn't going to do this work and then didn't do it. Sneaking off implies he's being deceptive or dishonest, but it sounds like he's being transparent, and you ought to recognize that. I've worked with people who say they'll handle things and then disappear, and those people deserve to be fired. Someone who informs you of their bandwidth and then follows through is different entirely. This person's integrity isn't an issue; he is only unemployable if his results aren't sufficient.

Last week, I told them in a team meeting that I expect higher level of ownership. If they promise something, they should do it. If there is a critical bug, they must fix it even if they have to stay late.

This is a reasonable statement and a level of ownership that senior engineers should generally accept with some caveats:

1. Critical bugs must actually be critical. For example, in my own career I have stayed late to fix "critical" bugs that were then not deployed into production for two months. In those cases, it was a manager freaking out about something and wanting it now instead of actually a critical bug. Of course, there have been actually critical issues as well.


2. Staffing levels must be generally sufficient. Meeting release dates and fixing issues are important, but if we are always late because we have 3 people doing 4+ people's work, that's a different situation.

Is there an alternative way to deal with issues like this?

Some development methodologies have built-in ways to manage these issues. In Agile development, for example, sprints are ways of promising what work will be delivered. It also includes built-in ways of measuring velocity (the amount of work being accomplished) and usually goes along with software (JIRA is the most popular one I believe) that makes whether or not a team or individuals are meeting those goals. In agile development, if you need to change course mid-sprint - like take time to fix a critical bug - it reflects that you're changing the scope inherently. Normally, you take things out in order to add whatever it is that must be added. This process makes it really easy to evaluate whether "I can't get to it today" is because he's working hard on other important goals or that he is just being difficult.

IMO, it's a fantastic method of software development that unfortunately is almost never done correctly.

Working in software this is very common.

You treat your people as professionals. You're talking ownership but then giving demands that a 'critical' bug must be fixed NOW.

Is the bug actually 'critical'?
Is it the result of unclear requirements?
Our old friend 'scope-creep'?

In each of these you (as the manager) need to manage expectations. Not every bug is 'critical'. Requirements can suck. Project scope changes.

Instead of demanding they drop everything for something 'critical' work with your teams to when it will be fixed. Then hold them to this estimate.

I've been putting 'critical' in quotes because after 30+ years in this field (yikes I'm old) this term is very misused. Everything can not be 'critical'.

When are people most productive? When is the team most able to handle critical bugs?
There have been studies that answer said questions to when humans are best able to handle certain tasks.

You have a critical bug, and you want, a) Sr. to switch mental gears, b) Pick up a new "critical" task, c) work "till whenever" to fix it. And you expect this critical patch to work? Honestly, what do you expect for the product, the team, the team members if your wants were satisified?

Let go of your ego, and your irrational beliefs.

It sounds to me that he simply places a higher value on being away from the office than in it.

There are many reasons why, and a good manager would not simply assume the worst. Perhaps he's having personal issues at home, be it a relationship, sickness, whatever other stresses.

Perhaps he is growing dissatisfied with the job and simply doesn't care anymore.

There are many reasons why he may be acting as he does. I'd suggest seeing if there is something that you'd want to give extra grace for before you rip into him too much, or discipline him.