Credit Memo Online or Offline?Refund CreditMemo OnlineCredit Memo in MagentoMagento API - credit memo on invoiceProgramatically create credit memoCredit memo vs Refund Which one is true? Magento 1.9How to send different email while creating credit memo based on online/offline refundCreate credit memo programatically - refund offline issueCan I cancel a credit memo?Magento 2.2.0 partial Credit Memo/Refund doesn't work properlymagento 2 Programmatically create a credit memo by script

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Credit Memo Online or Offline?


Refund CreditMemo OnlineCredit Memo in MagentoMagento API - credit memo on invoiceProgramatically create credit memoCredit memo vs Refund Which one is true? Magento 1.9How to send different email while creating credit memo based on online/offline refundCreate credit memo programatically - refund offline issueCan I cancel a credit memo?Magento 2.2.0 partial Credit Memo/Refund doesn't work properlymagento 2 Programmatically create a credit memo by script






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After creating a "Credit Memo", how to ensure whether the user has created "Credit Memo" with online or offline ?










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    After creating a "Credit Memo", how to ensure whether the user has created "Credit Memo" with online or offline ?










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      After creating a "Credit Memo", how to ensure whether the user has created "Credit Memo" with online or offline ?










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      After creating a "Credit Memo", how to ensure whether the user has created "Credit Memo" with online or offline ?







      magento-1.9 creditmemo






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      edited Aug 22 '17 at 6:34









      Nits

      1,273416




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      asked May 17 '16 at 9:08









      user3811749user3811749

      1112




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          2 Answers
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          0














          First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html






          share|improve this answer























          • How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?

            – Anurag Khandelwal
            Oct 3 '16 at 7:01



















          0














          As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.

          What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.

          If you can't see anything there, that means the refund has been made Offline.






          share|improve this answer























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            2 Answers
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            2 Answers
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            0














            First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html






            share|improve this answer























            • How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?

              – Anurag Khandelwal
              Oct 3 '16 at 7:01
















            0














            First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html






            share|improve this answer























            • How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?

              – Anurag Khandelwal
              Oct 3 '16 at 7:01














            0












            0








            0







            First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html






            share|improve this answer













            First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html







            share|improve this answer












            share|improve this answer



            share|improve this answer










            answered May 17 '16 at 9:46









            luemicluemic

            48438




            48438












            • How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?

              – Anurag Khandelwal
              Oct 3 '16 at 7:01


















            • How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?

              – Anurag Khandelwal
              Oct 3 '16 at 7:01

















            How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?

            – Anurag Khandelwal
            Oct 3 '16 at 7:01






            How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?

            – Anurag Khandelwal
            Oct 3 '16 at 7:01














            0














            As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.

            What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.

            If you can't see anything there, that means the refund has been made Offline.






            share|improve this answer



























              0














              As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.

              What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.

              If you can't see anything there, that means the refund has been made Offline.






              share|improve this answer

























                0












                0








                0







                As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.

                What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.

                If you can't see anything there, that means the refund has been made Offline.






                share|improve this answer













                As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.

                What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.

                If you can't see anything there, that means the refund has been made Offline.







                share|improve this answer












                share|improve this answer



                share|improve this answer










                answered Nov 29 '17 at 10:17









                ShadowbobShadowbob

                314514




                314514



























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