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Braintree charging twice when order is shipped

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We are facing an issue that the transaction is being created twice on Braintree and our clients have been charged twice.

What we found is that the TransactionTime on Braintree is the same for when the order is created (first transaction) and when the order is shipped (second transaction).

Here is the first transaction on the Braintree panel (the right one):

Here is the second transaction on the Braintree panel (duplicated):

• I configured the Braintree to Authorize and Capture
  


• If you repair on the second image you'll see that there is no orderId setted on Braintree transaction.


• Both transaction type is sale
  


• Braintree and my Magento comments on panel has 2 hours timezone difference


• Magento version 2.2.8 (it was upgraded recentrly from 2.2.6)

magento2 braintree

share

asked 5 mins ago

andrew.daluzandrew.daluz

34

New contributor

andrew.daluz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

add a comment | 

0

We are facing an issue that the transaction is being created twice on Braintree and our clients have been charged twice.

What we found is that the TransactionTime on Braintree is the same for when the order is created (first transaction) and when the order is shipped (second transaction).

Here is the first transaction on the Braintree panel (the right one):

Here is the second transaction on the Braintree panel (duplicated):

• I configured the Braintree to Authorize and Capture
  


• If you repair on the second image you'll see that there is no orderId setted on Braintree transaction.


• Both transaction type is sale
  


• Braintree and my Magento comments on panel has 2 hours timezone difference


• Magento version 2.2.8 (it was upgraded recentrly from 2.2.6)

magento2 braintree

share

asked 5 mins ago

andrew.daluzandrew.daluz

34

New contributor

andrew.daluz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

add a comment | 

We are facing an issue that the transaction is being created twice on Braintree and our clients have been charged twice.

What we found is that the TransactionTime on Braintree is the same for when the order is created (first transaction) and when the order is shipped (second transaction).

Here is the first transaction on the Braintree panel (the right one):

Here is the second transaction on the Braintree panel (duplicated):

• I configured the Braintree to Authorize and Capture
  


• If you repair on the second image you'll see that there is no orderId setted on Braintree transaction.


• Both transaction type is sale
  


• Braintree and my Magento comments on panel has 2 hours timezone difference


• Magento version 2.2.8 (it was upgraded recentrly from 2.2.6)

magento2 braintree

share

asked 5 mins ago

andrew.daluzandrew.daluz

34

New contributor

andrew.daluz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share

asked 5 mins ago

andrew.daluzandrew.daluz

34

New contributor

andrew.daluz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share

asked 5 mins ago

andrew.daluzandrew.daluz

34

New contributor

andrew.daluz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

asked 5 mins ago

andrew.daluzandrew.daluz

34

New contributor

andrew.daluz is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

asked 5 mins ago

andrew.daluzandrew.daluz

34